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Delivery and Returns

There are several delivery options available at checkout and every effort is made to use recycled packaging materials where possible. Please allow 10 clear working days for delivery before querying non delivery of an item. 
Returns within the statutory time period will be accepted, the purchaser is liable for the cost of return postage and returned items must be unused and in original condition.  I regret that personalised items cannot be returned unless damaged in transit or faulty, in which case please contact me within 48 hours of receiving the items, with photographic evidence. 
Unless otherwise agreed delivery will be arranged by Chantal's Gifts. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred.
Free Standard UK delivery will be shipped on the most appropriate service for the order normally with Royal Mail. Please allow 2-3 days for orders on Standard UK shipping to arrive as these are not guaranteed services. International delivery is sent by the cheapest, tracked, method available.
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